Salary: £28,965 per annum
Contract type: Permanent
Hours: 35 hours per weekLocation: Broomfield Hospital Chelmsford (main location) and Orsett Hospital (with an expectation to sometimes work from other Essex locations, dependant on clinical need).
Do you want to make a difference?
Are you self-motivated, organised and a great communicator?
Are you flexible and adaptable to changing work environments?
If yes, this could be the job for you!
RNIB is pleased to announce this exciting opportunity to join the ECLO team as part of the RNIB Eye Care Support Service. This is a rewarding role that will give the right individual the opportunity to make a difference on a daily basis.
About the role
In this role, you will be a vital member of the team working directly with people diagnosed with conditions causing sight loss. You will provide critical emotional support, advice and guidance face to face within an eye care setting and also by phone. The Eye Care Support Service will be delivered within the Ophthalmology department predominately at Broomfield Hospital with an expectation to sometimes work out of other locations in the area.
As you would be part of an ECLO Team at this Trust, good communication, and teamwork are vital to ensure seamless patient support. There will also be opportunities to participate in activities promoting the service around the region.
Each day you will support people affected by sight loss helping them to identify their needs, access information and make informed choices which enable and empower them to maintain their independence.
For more information on what it's like to be an ECLO, please follow the links below:
RNIB's ECLO service - YouTube
RNIB Lifechangers Appeal TV ad - YouTube
Eye Care Liaison Officers (ECLOs) | RNIB
Who We’re Looking For
You will have proven experience of delivering information and advice services working directly with the people you are supporting as well as maintaining professional relationships. Key to this role will be your excellent communication and relationship building skills with patients, clinicians, and a wide range of cross sector partners.
You will have the ability to work in different hospital locations as required.
You should be confident to work on your own initiative, have excellent organisational skills and be a confident user of IT systems. Impeccable record keeping skills are also key to this role.
In Return
RNIB prides itself on being a great place to work with a range of flexible benefits and a positive, progressive culture. We offer a competitive salary, a stimulating and supportive working environment, a flexible work life balance environment, as well as a benefits package including:
As an RNIB ECLO, you will also complete the RNIB & City University ‘Eye Clinic Support Studies’ qualification: essential for the role, access to Clinical Supervision, peer support and the opportunity to support RNIB’s priority of “no diagnosis without support”.
How to Apply
To be considered, candidates need to complete our short application form and submit their CV. Please click 'Apply Online' to begin.
If you are having trouble applying online or would like more information, please contact us on recruitment@rnib.org.uk.
Expected Interview Date: Wednesday 20th March
If you would like to speak to the hiring manager for an informal chat about the role, please contact helen.rowe@rnib.org.uk to arrange a telephone discussion.
Additional Information
Appointment is subject to an enhanced DBS check for engaging in regulated work with children and adults with sight loss.
We're the Royal National Institute of Blind People (RNIB) and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.
RNIB is committed to equality of opportunity and to promoting and celebrating the diversity of its staff and volunteers. We welcome everyone’s contribution and are proud of our status as a Disability Confident Leader. We welcome applications from people with sight loss and talented people from all sections of the community who share our values.