RNIB’s Advice Line is an integral part of its flagship service – the Sight Loss Advice Service. This is an exciting opportunity to join this team, taking on line management for a team of Sight Loss Advisers and supporting with the continuous development of the service.
Open 8am-8pm weekdays and Saturday 9am – 1pm, RNIB's Advice Line is a crucial component of our Sight Loss Advice Service. Providing immediate and effective support, we offer invaluable one off and in-depth advice to people with sight loss, their family, friends and carers, over the phone or online.
As a Team Manager for the Advice Line you'll provide support to your direct line reports and the wider team. You’ll provide supervision, mentoring and coaching to ensure advisers feel fulfilled within their roles and that they are able to effectively support our customers. You will also support the wider team, operating a rota system with your Team Manager colleagues to manage delivery of the service during our operational hours.
We are seeking individuals with a proven background in managing a team of telephone advisers ideally with experience in the following areas:
Highly organised and calm under pressure with the flexibility to work evenings and occasional Saturdays, you will competently cope with managing a busy telephone advice service, whilst actively supporting your line reports to achieve positive results for our customers. Positive, empathetic and motivated, you'll work on your initiative and as part of a supportive team.
In return
We offer a competitive salary, a stimulating and supportive working environment and a benefits package including:
If you are having trouble applying online or would like more information, please contact us on [email protected], or call us on 0207 391 2111.
We actively encourage applicants with lived experience of sight loss to apply for this role.
We’re the Royal National Institute of Blind People (RNIB) and we’re here for everyone affected by sight loss. Working for us means working for one of the UK’s biggest charities, supporting almost two million people living with sight loss in the UK.
RNIB is leading the creation of a world where there are no barriers for people with sight loss. One of our key priorities is to ask people to see sight loss differently, reversing inaccurate perceptions and changing public behaviours so everyone expects equal participation from people with sight loss and the creation of a fully accessible society.
One of our core values is to be led by blind and partially sighted people and we involve our customers in recruitment. Please be advised that your anonymised application may be shared internally with those involved in the recruitment process.
RNIB is committed to equality of opportunity and to promoting and celebrating the diversity of its staff and volunteers. We welcome everyone’s contribution and are proud of our status as a Disability Confident Leader. We welcome applications from people with sight loss and talented people from all sections of the community who share our values.
We do reserve the right to close this role early in the event of a high number of applications.